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Privacy at the heart of your account

When you open an account with dewabet asia, your personal information and payment data stay secure under strict protocols.

Data encrypted end-to-endPayments verified instantlyAccount access logged always
dewabet asia Privacy at the heart of your account
REACH OUR TEAM

How to contact us about your privacy

Team online

Email support

Send privacy requests to our data team at [email protected]. We respond within 24 hours on weekdays and confirm receipt of any data access or deletion request.

Live chat

Open the chat window in your account lobby during operating hours (08:00–23:00 Indonesia time, daily) to ask about your stored data or request account changes.

Account settings

View and update your profile information anytime by navigating to Settings > Privacy in the menu. Changes take effect immediately on all your connected devices.

HOW WE PROTECT YOU

Data security and account safeguards

Encryption standard

All personal data and payment transactions are encrypted using TLS 1.3 protocol. Your DANA, OVO, GoPay and QRIS details are stored in isolated, encrypted vaults separate from game databases.

Cookie usage

We use cookies only to keep you logged in and remember your lobby preferences. No tracking cookies follow you off-site. You can disable non-essential cookies anytime in your account preferences without losing access.

Payment verification

Every deposit and withdrawal is verified against your registered payment method and identity. Mismatched transactions are flagged and held pending manual review by our compliance team.

Account access logs

We record every login, including timestamp, device and location. Unusual access patterns—login from a new city, for example—trigger a security alert sent to your registered email immediately.

Data retention limits

Once your account is closed or inactive for two years, we schedule all personal data for secure deletion. Retention is not indefinite; we keep only what local regulations require.

Your data rights

You can request a copy of all data we hold about you, correct any inaccuracy, or ask us to delete your account by emailing [email protected] with proof of identity.

Your privacy rights and our commitments

Yes. Email [email protected] with your account username and a photo of your ID. We'll send a complete data export within 3 business days, listing every field we hold and when it was last updated.

We delete your personal data permanently after two years of inactivity, or sooner if you request closure. Game history and transaction records may be retained for accounting purposes where local law requires, but your payment methods are wiped immediately.

We share only the minimum required to process your transaction—your payment identifier and deposit amount. DANA, OVO, GoPay and QRIS never receive your email, password or full account details. Where local law permits, we may disclose data to regulatory authorities.

Payment credentials are tokenised immediately upon deposit; we never store your full account number. Tokens expire after 90 days. All transactions are logged and encrypted, and mismatches trigger a security hold and manual verification.

Yes. Go to Settings > Privacy in your account lobby and toggle off non-essential cookies. Essential cookies for login and payment processing cannot be disabled, but we use no third-party tracking or analytics cookies.

Contact live chat immediately (08:00–23:00 Indonesia time, daily) or email [email protected]. We'll freeze your account, verify your identity, and review access logs. If fraud is confirmed, we'll notify you and guide recovery steps.

We review this policy quarterly and update it when local regulations or our practices change. You'll receive an email notification before any material change takes effect. Continued use of your account means you accept the updated terms.